Billing & Subscriptions

• How To Cancel My Subscription?

  To cancel your subscription, please get in touch with our support team. Log in, click on your name at the bottom left of the page and on Need Help?. Then, select Contact the billing department as a reason, enter a subject and message and click on the Send button. Our billing team will then be in contact to assist you with your cancellation. ![](https://storage.crisp.chat/users/helpdesk/Some readers

• Is There A Free Plan?

  No, there is no free plan. This is due to the nature of our service which, regrettably, is susceptible to various forms of misuse and abuse. However, we have a 30-day money back guarantee, which means you can try Wordze for 30 days and if you find that it isn't quite what you need, you can get a refund as long as you let us know within the first 30 days. Simply open a ticket on our help desk and submit your refund request.Few readers

• Can I Get A Free Trial?

  We do not offer a free trial. This is due to the nature of our service which, regrettably, is susceptible to various forms of misuse and abuse. However, we have a 30-day money back guarantee, which means you can try Wordze for 30 days and if you find that it isn't quite what you need, you can get a refund as long as you let us know within the first 30 days. Simply open a ticket on our help desk and submit your [refund request](https://help.wordze.com/en/article/how-to-get-a-refund-q2m7tl/Few readers

• What Plan Do I Currently Have?

  You can view your current subscription plan on the Billing page inside the members area. Once logged in, click on your name at the bottom left of the page and on Billing. This is where you can see your current subscription plan, next payment date, credit usage and limits, as well as change subscription plans and buy add-on credits.Few readers

• Can I Cancel My Subscription Any Time?

  Yes, you can cancel your subscription at any time. This means that if you don’t want to use Wordze anymore, you can cancel your subscription any time you want and you will not be rebilled. Simply contact us via the support desk and we will reply within 24 business hours.Few readers

• Where Can I View My Credit Usage And Limits?

  You can view your credit usage and limits on the Billing page inside the members area. Once logged in, click on your name at the bottom left of the page and on Billing. This is where you can see your credit usage and limits, as well as change plans and buy add-on credits.Few readers

• How To Get A Refund?

  To get a refund, please get in touch with our support team. Log in, click on your name at the bottom left of the page and on Need Help?. Then, select Contact the billing department as a reason, enter a subject and message and click on the Send button. | IMPORTANT: Wordze offers a 30-day refFew readers

• How Can I Change Subscription Plan?

  To change your subscription plan, please get in touch with our support team. Log in, click on your name at the bottom left of the page and on Need Help? or from within the Billing section, click on Change Plan and then click Contact Us. Fill in the contact form and select Contact the billing department as a reason. Let us know what plan you would like to change to and click on theFew readers

• How Can I Buy Add-On Credits?

  You can buy add-on credits from the **Billing **page inside the members area. Once logged in, click on your name at the bottom left of the page and on Billing. Then, click on the cart icon button. Select a package, click on the Buy credits button and proceed with your purchase. The crFew readers

• When Will My Monthly Credit Reset?

  Monthly credits resets monthly on the anniversary of your signup. Unused monthly credits do not rollover. For example, if you sign up on the 12th of January on a monthly or yearly plan, your monthly credits will reset on the 12th of each month.Few readers

• How Can I Switch To Annual Billing?

  You can now choose between a monthly subscription and a yearly subscription. If you want to switch from monthly to yearly at any time, simply contact us via the support desk and we will send you a special link to make the switch.Few readers

• How Do Credits Work In Wordze?

  Credits are used when you: Run a topic search in Keyword Research > Topic Clusters; Run a keyword search in Keyword Research > Search by Keyword or Search by Domain; Use AI in the editor in Content Generator or Content Editor; Generate images in Content Generator or Content Editor. | Monthly credits resets monthly on the anniversary of your signup and unused credits do not rollover. For example if you sign up on the 12th of January, your monthly credits will reset on the 12th of eFew readers

• Can I Switch Plans Later?

  Yes, you can upgrade to a higher plan or downgrade to a lower plan at any time. For example, you could join as a Solo member and upgrade to Team in a week from now. In that case, you will be charged pro-rata, taking into account what you already paid for.Few readers

• Where Can I View My Payment History?

  You can view your payment history on the Billing page inside the members area. Once logged in, click on your name at the bottom left of the page and on Billing. This is where you can see all the payments you have made in the past.Some readers

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Account Management

• How Can I Delete My Account?

  You can delete your account from your Profile page inside the members area. Once logged in, click on your name at the bottom left of the page and on Profile. Then, scroll down until you reach the Delete Account section and click on the Delete Account button. ||| IMPORTANT: Deleting your account is permanent and can't be reversed. Once your account is deleted, all of its resources andSome readers

• How To Update My Account’s Profile Information?

  You can update your account’s profile information from your Profile page inside the members area. Once logged in, click on your name at the bottom left of the page and on Profile. Then, update your name and/or email address and click on the Save button.Some readers

• How To Edit The Permissions Of A Team Member?

  You can edit the permissions of a team member from the Team Settings page inside the members area. Once logged in, click on your name at the bottom left of the page and on Team Settings. Then, click on the Permissions button next to the user you want to edit the permissions for. Choose the role (View or Manager) and/or the project(s) you want this person to have access to and click on the Save button.Few readers

• I Forgot My Password. How Can I Reset It?

  You can reset your password from this page: https://app.wordze.com/forgot-password Simply enter your email address and click the Email Password Reset Link button. You will then receive an email with a link to reset your password. If you can’t find the email in your mailbox, please check your spam folder.Few readers

• How Do I Contact Support?

  You can contact support from the Need Help? page inside the members area. Once logged in, click on your name at the bottom left of the page and on Need Help? Then, select a reason, enter a subject and message and click on the Send button. If you are not a member yet, or are unable to log into your account, please use the contact form located here.Few readers

• Where Can I View My Activity Feed?

  You can view your activity feed on your Profile page inside the members area. Once logged in, click on your name at the bottom left of the page and on Profile. Then, scroll down until you reach the Your Activity Feed section. Activities are grouped by date.Few readers

• How To Remove A Team Member?

  You can remove a team member from the Team Settings page inside the members area. Once logged in, click on your name at the bottom left of the page and on Team Settings. Then, click on the Remove button next to the user you want to remove. Finally, click on the Remove button.Few readers

• Fair Use Policy

  All Plans and Add-on are subject to the following Fair Use policy. 100% human use. You will not use a script, bot or automation tool to generate high volumes of content. We don’t allow multiple people logging in under one user account. If you require more than one user, please purchase a team account where you can create multiple user accounts for your team members.Few readers

• How To Enable Two Factor Authentication?

  You can enable two factor authentication from your Profile page inside the members area. Once logged in, click on your name at the bottom left of the page and on Profile. Then, scroll down until you reach the Two Factor Authentication section. Click on the Enable button. A pop-up will appear, enter your password and click on the Confirm button. ![](https://storage.crisp.chat/usFew readers

• How To Invite Team Members?

  You can invite team members from the Team Settings page inside the members area. Once logged in, click on your name at the bottom left of the page and on Team Settings. Scroll down to the bottom of the page, enter the email address of the team member you want to invite, select a role (View or Manage), select the project(s) you want this person to have access to and click on the Invite button. This person will then receive an invitation email with a link to create an account assocFew readers